REFUND POLICY

WE WANT YOU TO ENJOY YOUR PURCHASE!

We want you and your loved ones to enjoy our uniquely designed apparel, shoes, and accessories. If you are not satisfied for any reason with any qualified* product you purchase, you may return your purchase for a replacement, credit, or refund within 30 days of receipt.

*Some products are subject to special return restrictions. See below for details.

RETURN POLICY – PRODUCT RESTRICTIONS

The following products are subject to special return restrictions:

  • Face Masks and Neck Gaiters: For health and safety reasons, all face mask and face shield sales are final and are not returnable or exchangeable.

  • Underwear and Hygienic Products: We also do not accept products that are intimate or sanitary goods, and some health and personal care items.

  • Final Sale Clearance Items (if applicable): Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

RETURNING DAMAGED / DEFECTIVE ITEMS

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund, or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.

If the damage/defect cannot be verified over the phone or via email contact, the item may be required to be returned for inspection before a determination can be made as to the state of the product.

WHO COVERS THE RETURN SHIPPING COST?

We will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by our representative to be defective. For all other cases, return shipping costs are the responsibility of the customer.

Under no circumstance do we reimburse (or provide a discount) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with our support as to how the return should be handled prior to placing the items back in transit.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

HOW TO RETURN AN ITEM

Contact customer support to request a return. You must make this request within 30 days of receiving the shipment. Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size, or color), credit, or a refund.

Once the topic is selected, you will be asked to select the product that you want to return. Use the upload file button to proactively provide digital images of damaged or defective products.

THE RETURN PROCESS

If you have requested a refund, be advised that returning funds usually takes 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).

If you have requested a credit, be advised that the credit usually takes 24-48 hours to be emailed to you. This credit, once available, may be used to make a purchase on our website. This credit will be valid for 1 year from the date it is issued.

Green Hues
488 N 1420E, Provo, Utah 84606
[city, state, zip code]